I have been experiencing terrible impertinent connection and slow connection with our Globelines broadband connection. I have been trying to reach their costumer care to no avail. No avail means their costumer care number is ALWAYS busy!!
Call 171
I am pretty sure you are familiar with the SOP of this costumer care numbers.. press 1 if you want the instruction in English, press 2 if you want it in taglish, and press your nose to kill yourself. DAMN!
Once I am in, I would wait for all their promos and songs to end to listen for the menu.. and since I HAVE BEEN CALLING THEM FOR 3 STRAIGHT DAYS NOW (walang palya!), I already memorized and jot down the menu..
SO after dialling 171, I would simply dial:
1 (English)
4 (for my broadband and Internet problem and other technical concerns)
1 ( Metro Manila subscriber)
0 (to talk to a technical support representative)
After which: Please wait while I connect you to out technical support representative…
music.music.music.
Thank you for calling. The next available representative will assist you shortly..
music.music.
if you are new to them, you would think that shortly means, uh, well, shortly.. but NO! It means that you have to finish the call and blog how pissed you are then dial again. I tried waiting for a representative, tolerated their music.. and so on and son. Naubos na din kulangot ko, pati kili kili ko kalbo na, lahat ng split ends ko nabiyak ko na, pero ineng, wala pa din!!
This has been happenning for the past three days..
Isipin mo naman tatlo nang daliri ko ang kasya sa ilong.. maawa naman kayo!
Chris says
June 8, 2009 at 5:39 ami am sorry to hear about this 🙁
niko says
June 8, 2009 at 5:57 amoh my. i can imagine ur frustrations. naku masungit na rin ako sa telepono pag ganyan na noh??!! oi baka nman duguin ka sa globe na yan.. lipat kn sa sky girl!!my only choice now is globe.. pero di nalng siguro… traumatic kwento mo eh! 🙂 atleast u have best option with sky naman! lipat na!
payatot says
June 8, 2009 at 8:27 amhi phepot, try mo nga itong # na ito…974-54-63 hotline din nila yan, try mo lang…baka sakali
josie says
June 8, 2009 at 10:16 amwhy 171 kala ko ba globelines ang sira, d ba pldt hotline yung 171, anyways call early in the morning about 8am baka makaconnect ka na sa hotline nila. good luck!
mike says
June 8, 2009 at 12:52 pmisn't 171 the PLDT hotline number? Anyway I'd suggest changing you provider, I had GlobeLines installed here and had it disconnected the same day. Their service sucks so much I can't even think of a word to describe it.You're better of with Destiny or BayanTel if you can't afford PLDT.
jodi says
June 9, 2009 at 1:54 pmay ganyan pala ang connection ng globe? kakadismnaya nga yan
Shari says
June 10, 2009 at 1:39 amAll help lines make me crazy. It's like they think you have nothing to do all day but sit on hold and press buttons.
Chris says
June 10, 2009 at 7:02 amhttp://www.mommyjourney.com/2009/06/why-blog.html is for you
Jona says
June 10, 2009 at 4:37 pmHAHAHAHA! kahawa ang kalokahan mo pehps.o ayan eto na ang mommy moments post ko. magkasunod lang pala tayo sa linky e. ;P
Jes says
June 11, 2009 at 2:23 amgrabe nmn yan sis ahahaha pati buhok sa kili kili nalagas ahahah sana ako dn malagasd buhokl sakili kili ahahah =) nweis cool k lng eheheh eto ward for you – http://jeslising.blogspot.com/2009/06/friendship-chain.html ehhhe take care =)
Nobe says
June 22, 2009 at 9:37 amwhat can i say.. pareho tayo ng dinaramdam. nag blog din ako lban sa globe. sana dumami tayo.http://iamnobe.wordpress.com/2009/06/21/globe-broadband-disservice/
redamethyst says
March 12, 2010 at 7:09 amouch. worse talaga ang customer service ng globe.
Jenny So says
October 23, 2011 at 9:28 amYikes! ang pangit ng customer service nila. 🙁