Yes, Crazy. An Update On Globelines

After my experiences with Globelines Hotline, I decided it’s time to gather some data and see for myself, is it just me? is the world conspiring against my connection? Is it mercury retrograde to me very single day?

And so after they gave another number, I tried calling it again but to no avail. Now I thought why I don’t I inquire on some of their subscribers regarding their broadband service and their costumer care support. I started dialling numbers randomly, er, not that random because I just used our land line number as a base.. I just altered the last digit.. he he..

The results are here, out of the five numbers I called, 4 of them says their Internet connection is a problem. Only 1 out 5 can testify that it is kinda hard to call their hot line. The other 4 says, they experienced calling technical support but not in the last few days.

I even tried calling them on strange hours of the day, yeah like 7 PM, 11 PM, 2 AM, even at 6 in the morning. Finally, at around 8 or so in the morning, my call was accepted.

I really have to commend the one who take my call, Josan Paquiz, who was very apologetic about their system and their incompetence. She scheduled a technical visit on our site..

Days after, the connection is a bit better, according to Tomtom (what a name), another technical support rep, the problem was on their box or something and that they are still trying to fix it.

Now, my connection is OK, not that fast but my problem regarding intermittent connection has lessen.