Shakey’s If It’s Late, It’s FREE Policy
In my attempt to give my 2nd born classmates a delightful treat, I ordered pizza from our favorite pizza restaurant, Shakey’s. Attempt FAILED. The pizza was 10 minutes late and not to mention COLD. He was actually late by 20 minutes but he insist that he had a hard time looking for our house so I asked him what time he arrived on our subdivision gate.. he arrived 10 minutes ago daw.. eh di late pa din sya! Helllloooo
It would have been different if I didn’t know that the branch was less than 3 kilometers from us (30 minutes walking and 10 minutes by car). It would have been easier to take if the driver just said sorry and not use “traffic kase” reasoning. TRAFFIC?!? At noontime? But wait! Even if it is really traffic, he’s using a motorcycle.. it would have been more acceptable if the weather is bad but it was sunny! And the pizza was COLD. UNFORGIVEABLE!
And as much as I don’t want to stress myself over a cold pizza, nakakahiya sa bisita ko! Too bad the “if it’s late it’s free” policy is not applicable that time. I already paid it thru paypal. I still called their hotline and asked for a refund. I wouldn’t mind if it is 30 minutes late as long as my pizza is still hot.. but COLD pizza is unacceptable.
The calls didn’t took that long and after 7 working days, the payment was refunded in my paypal account. I am really glad that Shakey’s is very prompt in following their if it’s late, it’s FREE policy.
Have you tried asking for a refund when your delivery is late? Or are you usually forgivable when it comes to late deliveries?
Michelle Liew says
January 28, 2016 at 6:46 pmThere is nothing like a good pizza. Thanks for your recommendation!
Mommy Pehpot says
January 28, 2016 at 7:55 pmindeed!
Robin Rue (@massholemommy) says
January 28, 2016 at 6:58 pmWe are BIG pizza fans in our house. We could eat it every day 🙂
Mommy Pehpot says
January 28, 2016 at 7:54 pmme too! haha
Shalama says
January 28, 2016 at 11:13 pmI hate to wait for delivery so 99 percent of the time I go and pick it up. I can get it in 10 minutes vs waiting an hour. Sorry you had the bad experience.
jeni hawkins says
January 28, 2016 at 11:56 pmThanks for the recommendation on the pizza! I love pizza! Thank you for the post!
Jeanette says
January 29, 2016 at 12:31 amHonestly depends on how much it cost if I’m going to put in an effort to get the money back. I would deathly be upset about cold pizza being very late, but I’m not sure if I put any effort in trying to get the money back unless it was quite a lot.
Liz Mays says
January 29, 2016 at 5:01 amI’ve never had a late delivery from a pizza place with this policy. I’m glad they eventually got your refund to you!
Elizabeth O. says
January 29, 2016 at 7:30 amI hate it when that happens. Especially if you’re already very hungry! Good thing they refunded!
tina says
January 29, 2016 at 10:28 amUgh…cold pizza is the worst! Ours was late this weekend and I swore I was going to yell at the guy but he ended up being about 80 so I chickened out and just thanked him 🙂
Ron Leyba says
January 29, 2016 at 12:11 pmHaven’t tried this kind of policy. It’s really cool that the company really stand up for their words.
victoria says
January 29, 2016 at 1:52 pmMy family was a huge fan Pizza they love to it together. Thanks for sharing
MyTeenGuide says
January 30, 2016 at 1:23 amSounds like a great service. My family is a huge fan of pizzas.
Melissa Bernardo says
January 30, 2016 at 2:15 amMy family and I love a good pizza. Thanks for sharing!
Rosey says
January 30, 2016 at 7:14 amOhh cold pizza is not good. Unless it’s leftover and you want it to be cold.
Hannah says
January 31, 2016 at 1:32 pmI hate cold pizza as well. Im totally with you, I’d ask for a refund!
rika says
January 31, 2016 at 2:21 pmwow…. i want free pizzas ! This is such a great advertisement!
Coralie says
February 1, 2016 at 9:29 amWe love pizza. It is a great meal that my family enjoys on movie and games nights! Thanks for the info.
Anosa says
February 7, 2016 at 12:57 amI would definitely ask for a refund, nothing worse than cold late food! Glad you got a refund