Archives for June 2009

Yes, Crazy. An Update On Globelines

After my experiences with Globelines Hotline, I decided it’s time to gather some data and see for myself, is it just me? is the world conspiring against my connection? Is it mercury retrograde to me very single day?

And so after they gave another number, I tried calling it again but to no avail. Now I thought why I don’t I inquire on some of their subscribers regarding their broadband service and their costumer care support. I started dialling numbers randomly, er, not that random because I just used our land line number as a base.. I just altered the last digit.. he he..

The results are here, out of the five numbers I called, 4 of them says their Internet connection is a problem. Only 1 out 5 can testify that it is kinda hard to call their hot line. The other 4 says, they experienced calling technical support but not in the last few days.

I even tried calling them on strange hours of the day, yeah like 7 PM, 11 PM, 2 AM, even at 6 in the morning. Finally, at around 8 or so in the morning, my call was accepted.

I really have to commend the one who take my call, Josan Paquiz, who was very apologetic about their system and their incompetence. She scheduled a technical visit on our site..

Days after, the connection is a bit better, according to Tomtom (what a name), another technical support rep, the problem was on their box or something and that they are still trying to fix it.

Now, my connection is OK, not that fast but my problem regarding intermittent connection has lessen.

Hotline Menu

Just want to share with you some yummy (ek!) menu from the Globelines ~~HELL~~ hot line

First dial 171, then press 1 (or 2 if you want the instruction in Taglish).
Press 1 if your from Metro..

If you want to apply and know more about Globe broadband package and promo, PRESS 1

To access all your billing details, request for reconnection and reactivation of your Globelines land line and broadband or Internet account and to inquire to other payment facilities, PRESS 2

To know the status of your request for on site visit, PRESS 3

For your broadband and Internet problem and other technical concerns, PRESS 4

For your Globelines land line phone repair, PRESS 5

To help you with other concerns, PRESS 9

And since I have been receiving busy signals from menu 4, I tried pressing other menus.. but all of them were busy too. I tried the last option which is 9, because I think I earned enough reason to call them for other concerns. And luckily somebody answered and I told them what my other concern is. I told them I need another hot line number to call..

The number to call is 173…

OK we’ll see..

Hotline Menu

I told you before that I have been pestering our phone calling for the Globelines hotline (which is 171). For three days straight, yep.. and now I present to you guys, their hotline menu..

Call 171

Press 1 for language selection (or 2 if you want it in Taglish). Press 1 for Metro Manila subscriber then this very complicated menu:

If you want to apply and know more about Globe broadband packages and promo. PRESS 1