No, I did not experience working as a call center agent but I hear a lot of stories. Their lifestyles aside, I have high regards for people working in the call center industry. Imagine that they have to go through a lot of calls everyday and we know not all of those calls are a good one. I remember last year when our Internet provider was giving me a head ache, I used to call on their costumer support. After some irate calls, it dawned to me how difficult life in the industry can be. Agents must have bought all the patience in the world. Of course, the industry wouldn’t be successful without this kind of attitude from the agents.
Business outsourcing is an industry where extensive expertise in the outbound call center is needed. You should look for companies that can provide you the best costumer support for your costumers. Outbound call center is a type of call center where in the agent make outbound calls to the costume. The service included here is telemarketing, fund raising calls and even surveys and updates on contact list. Another business outsourcing product is direct mail company, this is where all the mailing jobs of a company are well taken care off. It can be a postcard, an invitation, account statements or even product catalog.
jules67 says
June 15, 2010 at 11:20 amI once worked in a call center. Not only was the erratic working hours inherent in that line of work, but also, like you mentioned, the irate callers that we had to serve with smile. Personally, it was too stressful for me to bear. That was made me decide to quit.